Every new MindPath purchase is covered by a 14-day “No Questions Asked” refund. Here’s exactly how it works, what’s eligible, and how to request one.
Joyora LIMITED is the corporation that owns, controls, and operates this website and store, doing business as MindPath. Purchases are made from and refunded by Joyora LIMITED.
1. 14-Day Money-Back Guarantee
If you don’t find the value you expected within 14 days of purchase, email us and we’ll refund your full investment. No interrogation of reasons.
2. Eligibility
- Refund request received within 14 calendar days of the original purchase date
- You have completed less than 30% of the course material
For subscriptions, the 14 days runs from the initial charge — not each renewal.
3. How Refunds Work
Email [email protected] with your account email, order ID, and invoice name. We confirm receipt within one business day and issue the refund through Stripe to the original payment method.
4. Processing Time
Refunds are issued through Stripe to the original payment method. Most refunds arrive within 5–10 business days, though some card issuers may take slightly longer to reflect the credit. Stripe begins processing the refund the moment we approve it, but final posting timing is controlled by your card issuer. We cannot issue refunds to a different payment method or speed up the issuer’s posting time.
5. Subscription Refund Rules
Recurring subscription charges are managed by Stripe Billing. Initial subscription purchases refundable within 14 days. Renewals generally not refundable — cancel before the renewal date. Annual subscriptions refund within 14 days of the initial charge; afterward, access continues through the end of the annual term.
6. Partial Refund Conditions
In limited circumstances (e.g., subscription cancelled mid-cycle with minimal usage) we may issue partial refunds at our discretion.
7. Non-Refundable Items
- Course purchases older than 30 days from enrollment
- Large team purchases with custom order-form terms
- Bundled or promotional offers explicitly marked non-refundable
- Refunds declined due to detected fraud or reversed payments
8. Chargebacks and Disputes
Before initiating a chargeback, email [email protected]. Card-issuer chargebacks are adjudicated under Stripe’s dispute framework and typically take 60–90 days to resolve — significantly longer than a direct conversation with us. Chargebacks can also result in temporary account suspension while the dispute is under review, and we respond to Stripe dispute requests with the supporting evidence you’ve given us.
9. Team Licenses
Team licenses include sharing within the named team only. Large team purchases may have custom refund terms in the signed order form, which take precedence.
10. Contact
Questions? Email [email protected]. Typical response time: under 24 hours on business days. Registered office: Joyora LIMITED, 20th Floor, Leighton Centre, 77 Leighton Road, Causeway Bay, Hong Kong.
Questions about this document? Email [email protected]. We designed this document to be readable. If anything is unclear, reach out — we'll revise it.